The Wardrobe Coach

Terms & Conditions

Last updated 14 November 2026

About these terms

These terms apply to styling services booked with, and products bought from, The Wardrobe Coach ("we", "us"). By booking a service or placing an order you agree to them. Contact us at info@polinayakobson.com.

Booking styling services

Services are confirmed once we have agreed the date, the scope of the session and the fee in writing, and any deposit has been paid.

Fees for shopping budgets are separate from our styling fee. Any clothing, shoes or accessories bought during or for a session are paid for by you directly to the retailer, and the retailer's own returns policy applies.

Private shopping appointments at department stores are subject to the store's availability and requirements, which are outside our control.

Rescheduling and cancellations

You can reschedule free of charge with at least 48 hours' notice. Cancellations with less than 48 hours' notice may be charged in full, as the time has been reserved for you and preparation may already have been done.

If we need to cancel, we will offer you a new date or a full refund of anything you have paid for that session.

Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase, are non-refundable and cannot be exchanged for cash. A voucher for a stated amount can be put towards any service; any remaining balance can be used on a later booking within the validity period.

Products and delivery

Prices for the Eyewear Styling Kits are shown at checkout. Payment is taken securely by Stripe; we never see or store your card details.

We aim to dispatch orders within 3 working days. Delivery times and any shipping charges are shown at checkout. Orders outside the UK may be subject to import duties, which are the buyer's responsibility.

The frame designs in our kits are printed illustrations for styling purposes. They are inspired by real eyewear styles but are not affiliated with or endorsed by any eyewear brand.

Your right to cancel a product order

If you are a consumer in the UK you may cancel a product order within 14 days of receiving it. Email us, then return the kit unused and in its original packaging within 14 days. We will refund the price of the kit and standard delivery within 14 days of receiving it back. You pay the cost of returning it unless the item is faulty or not as described.

Bulk and trade orders are agreed individually and are not covered by this right.

Our responsibility

Styling advice is given with care and is our professional opinion; how you use it is your choice. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Law

These terms are governed by the law of England and Wales.